Service Management

Our Service Management team has extensive experience in service transition
and operations. Poorly designed service processes negatively impact your business.
We work to avoid complexity and uncertainty, embracing transparency and simplicity.


With a strong background in ITIL and ITSM, we have considerable experience in Service Management and moving from legacy systems to Cloud based offerings.

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    Analysis & Process Design

    Our experience across the entire ITIL V3 Service Management Lifecycle helps create a complete ITSM process library, including effective implementation of a
    Service Catalogue. 

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    Platform Migration & Support

    Our certified Consultants will migrate to, upgrade or support your ServiceNow Platform. This includes systems administration services, business rules establishment, plug-in activation and custom application development.  

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    Testing & Defect Management

    Our testing team will work directly with your delivery or support teams to document effective test strategies and plans, including test summary reports. 

Contact us for more information on how we can help assist you with Service Management.